Shipping & Delivery
Shipping and Delivery
ONIS Networks uses the best carriers in the business to make sure your order gets to you on time. Orders in stock in warehouse will be shipped within 48 business hours from our warehouse.
Shipping cost is determined by your shipping location, address type, weight/size of parcel, and the delivery option you choose. You will see the exact shipping cost on checkout page.
For standard shipping methods, we will use the following carriers.
Hong Kong Post
For express shipping methods, we will use the following carriers.
UPS Express Saver
We accepted other shipping methods if you would like us to use, but all fees will charge to the receiver.
If you would like us to ship via your import account, please contact us at Sales@ONISnetworks.com .
Missing or Damaged Shipment
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. ONIS Networks will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, we will guide you how to return damaged ones to us for an exchange or refund.
If you find that your parcel is missing, please inform us at the first moment. ONIS Networks will guide you about the remedy procedures accordingly.