Offer and Agreement
A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.
For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.
In addition to the stated product prices, shipping costs will be added. You need to pay the possible tariff or import fee by yourself.
We accept the following payment methods.
During the order process, you will be directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for a client without PayPal account), identify yourself with your access data and confirm the payment information. After placing the order, ONIS Networks asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterward.
After you place an order and choose to pay by Credit/Debit Card, simultaneously you need to provide your card details at the next page. For security, ONIS Networks will not save any of your bank card data. ONIS Networks will ask your bank card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.
Note for Payment Information:
Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.
Finance Department will check the payable amount and update the payment status regularly. You can also keep the payment receipt issued by your bank and send it to your account manager for a quicker response.
The ONIS Networks account information is available in Payment Methods page (if you choose to pay by Bank Transfer).
Terms of Delivery
ONIS Networks offers shipping options including FedEx, DHL, UPS, EMS, etc. You can also choose to use your own shipping account. To do so, please proceed to the Shipping & Delivery page to know more about our shipping policy.
The delivery of goods will be delivered to the address provided by the consumer/buyer, and any date of delivery given by the seller (ONIS Networks) is only an estimate. To ensure that each customer will receive the items as soon as possible, your order may be shipped in multiple packages without additional charges from ONIS Networks. All additional fee for changing shipping address or shipping method should be borne by the customer.
Damaged goods during transportation should be notified by the buyer to the seller. And if any delay is caused by the logistics company, please inform your account manager at the first moment. We may guide you about the remedy procedures. But ONIS Networks will not be responsible for the possible lose.
For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or sea port. If customers can pick up the goods at the airport or sea port, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the account manager about door-to-door service and the cost in advance.
Warranty and Guarantees Claims
ONIS Networks's warranty covers all defects in products manufactured by ONIS Networks. Only original and unmodified items are covered by the warranty, where damage caused by improper use of said items are not covered.
Damaged items should be returned for evaluation within 30 days. If the item is defected and under warranty, then shipping will be covered by ONIS Networks. Our Warranty page covers more on this topic.
Manufacturer trademarks, service marks, logos, brand names, and brand models are the property of their owners.
Representations of and references to brand names, models or parts contained herein are for informational purposes only and are not intended to indicate or imply any affiliation with or endorsement by the manufacturer.