ONIS uses the best carriers in the business to make sure your order gets to you on time. Orders in stock in warehouse will be shipped within 48 business hours from our warehouse.
Shipping cost is determined by your shipping location, address type, weight/size of parcel, and the delivery option you choose. If over amount over $100USD, we will free international standard shipping.
You will see the exact shipping cost on checkout page.
Freight or Couriers
For Hong Kong local shipping, we will ship via SF-Express or our logistics contractor for local shipments.
For international shipping, we will use Hong Kong Post for standard shipping and FedEx for Express shipping courier.
For other couriers or carriers, please contact us for more details.
Missing or Damaged Shipment
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. ONIS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you.
Once get approval that damage is caused by shipping, we will guide you how to return damaged ones to us for an exchange or refund.
If you find that your parcel is missing, please inform us at the first moment. ONIS will guide you about the remedy procedures accordingly.
